Hosting Guru respects your privacy and is committed to maintaining the privacy and confidentiality of
data we collect. The purpose of this Privacy Statement is to demonstrate our firm commitment
to the privacy and protection of personal data to Hosting Guru and its affiliates. This Privacy
Statement describes the ways we collect information and what is collected.
By visiting Hosting Guru websites or are otherwise providing your personal information to Hosting Guru via
any other means, you are accepting and consenting to the practices described in this Privacy
For purposes of this Privacy Statement, the term "visitor" includes visitors to our websites who
are not yet customers, those who become customers, as well as those who do not become
customers; whether you upload information to our websites, download it, or are merely visiting
1. WHAT DO WE COLLECT AND WHERE?
The information we collect may include your personal information, such as your name, contact
information, IP addresses, Live Chat Messages, phone conversation logs, product and service
selections and orders or other items that identify you individually.
Generally, we may collect information about you in the following manners:
- you may provide your personal information to us via chat, email or other written
correspondence, telephone calls, web based forms, or other means
- we use automated technical means to collect information about all website visitors for
You may visit our Websites in any of the following ways:
- By using your browser to navigate to our Websites
- By viewing an advertisement displayed on a third party website that is served content by
our web server
When you visit our Websites, our server logs your IP address (unique network addresses), the
time and duration of your visit, and the time and duration of the pages on our website you view.
If you arrive at our website by clicking a paid advertisement (including a paid search engine
result) or via a link in an email, then we will capture information that tracks your visit from that
link. If you arrive at our Website by clicking a non-paid source, such as link in a non-paid search
engine result or a hyperlink on another website, we may capture information that tracks your
visit from that source, to the extent we are able to do so. We may also capture information
about your computer system, such as your browser type and operating system.
We will likely place a cookie on your hard drive during the web visit. A cookie is a unique
alphanumeric identifier that we use to help us identify the number of unique visitors to our
Website, whether or not those visitors are repeat visitors, and the source of the visits. Cookies
cannot be executed as code or used to deliver a virus. Other servers cannot read them and
personal information cannot be gathered from them. They are simply an identifier shared
between you and us to allow us to improve the services we offer to you through our Website. If
you do not wish cookies to be placed on your computer, then they can be disabled in your web
browser. The option to do so is found in your browser's "security settings" section. Permanently
disabling cookies in your browser may hinder your use of our Website as well as other websites
and interactive services.
We do not collect personal information about you as part of a web visit, but web visit information
may be tied to other information (including personal information) we collect from you via chat,
web forms, and the other means we describe in this Privacy Statement.
Hyperlinks to non-Hosting Guru Websites
We may provide links to third-party websites for your convenience and information. The privacy
practices of those sites may differ from Hosting Guru practices and are not controlled by Hosting Guru and
covered by this Privacy Statement. We do not make any representations about third-party
websites. We encourage you to review their privacy policies before submitting your personal
Minor Children's Online Privacy Protection
Our services are not designed for or directed to children under the age of 13, and we will not
intentionally collect or maintain information about anyone under the age of 13.
2. WHAT DO WE USE THIS INFORMATION FOR?
We may use your information to process your service requests, handle orders, deliver products
and services, process payments, communicate with you about orders, provide access to secure
areas of the Website, recommend merchandise and services that might be of interest to you, to
personalize your visit to our Website, and to enable us to review develop and continually
improve the products services and offers we provide online. We also use this information to
prevent or detect fraud or abuses of our Website and to enable third parties to carry out
technical, logistical or other functions on our behalf.
We use visitor information to send information about our company to visitors and to get in touch
with them when necessary.
Financial Information and payment card details
We may ask visitors to enter credit card or account information in order to process orders for
services placed with Hosting Guru. Financial information provided via our website or via the our
control panel/portal is transferred over a secure connection. We collect this information on a
transaction-by-transaction basis and will not authorize the release of the information with
anyone not directly involved in processing the transaction.
Credit card numbers are used only for processing payments and are not used for any other
We use information you provide to us via telephone calls, chat, email, web forms and other
communications to correspond with you about services you may be interested in purchasing. If
you elect to purchase a service online using a web form, we will use the information to establish
your account. Information you submit in writing, such as chat, email, and web form information
is archived and may be tied to information that we collect about your web visits. Your
telephone call may be recorded and we may enter information you provide via telephone into
our systems to use for the purposes described in this paragraph.
3. DISCLOSURE OF PERSONAL INFORMATION
Personal information we gather is for internal use only and will not authorize the release of this
information to anyone outside Hosting Guru (except to third party service providers to Hosting Guru who
perform functions on our behalf but in such event personal information will only be shared to the
extent reasonably necessary to perform their functions and they will not be authorized to use it
for any other function), unless you have consented to such disclosure.
Hosting Guru utilizes two data centers that are certified on the Safe Harbor List and abides by the
principles set forth in the Safe Harbor framework as set forth by the U.S. Department of
Commerce regarding the collection, use, and retention of data from the European Union. To
enforce the requirements of the Safe Harbor and to provide an independent means of resolving
disputes, Hosting Guru performs periodic self-assessments to verify that it is adhering to the Safe
fully implemented and followed by Hosting Guru. Hosting Guru as a Canadian company is also bound by
the "Personal Information Protection and Electronic Documents Act" (PIPEDA). The act is
intended to reassure the European Union there is adequate privacy compliance requirements to
protect the personal information of European citizens.
Should you breach our terms and conditions or website terms, or if we are under a duty to
disclose or share your personal data in order to comply with any legal obligation, we may
disclose your information to a relevant authority. This may include exchanging information with
other companies and organizations for the purposes of fraud protection and credit risk
reduction. In particular, we may release the information we collect to third parties when we
believe it is appropriate to comply with the law, to enforce our legal rights, to protect the rights
and safety of others, or to assist with industry efforts to control fraud, spam or other undesirable
We may release the information we collect to third parties, where the information is provided to
enable such third party to provide services to us, provided that the third party has agreed to use
at least the same level of privacy protections described in this Privacy Statement, and is
permitted to use the information only for the purpose of providing services to us.
4. OPTING OUT OF COMMUNICATIONS
Hosting Guru gives you an opportunity to chose to opt-out of personal data being disclosed to third
parties for a purpose incompatible with the purpose for which it was originally collected (except
for meeting applicable legal requirements or permitting third party service providers who
perform functions on our behalf as described in section 3 of this Privacy Statement).
5. SECURITY OF YOUR INFORMATION
Hosting Guru is committed to industry best practices approaches concerning security measures to
prevent the loss, misuse and alteration of the information in our possession. We use various
security measures to protect the information we collect, as appropriate to the type of
information, including encryption, firewalls, and access controls. We store information you
provide to us on a computer system located in a controlled facility with a limited access. Visitor
textual information is encrypted during transmission, our company databases are accessible
only by Hosting Guru employees, contractors and agents on a need to know basis and who have
entered into and are bound by a confidentiality and nondisclosure agreements with Hosting Guru.
6. DATA INTEGRITY
Personal data we collect is relevant for the purposes for which it is to be used. Hosting Guru takes
reasonable steps to ensure that data is reliable for its intended use, accurate, complete, and
7. RIGHT TO ACCESS YOUR PERSONAL INFORMATION
If you believe that any personal information we have about you is incorrect, or is, has been, or
might be used inappropriately, please contact us, and we will take steps to correct or delete the
information, or restrict its use, as appropriate.
Hosting Guru utilizes the self-assessment approach to assure its compliance with its Privacy
Statement. Hosting Guru regularly verifies that the privacy statement is accurate, comprehensive,
prominently displayed, completely implemented and in conformity. Appropriate employee
training is in place and internal procedures for periodically conducting objective reviews of
compliance are in place.
9. INQUIRIES OR COMPLAINTS
If you have a question or complaint about this Privacy Statement or our information collection
practices, please contact us . We will investigate the matter and are committed to resolve any
privacy concerns that you may have.
Our business changes constantly and our Privacy Statement may also change from time to
time. You should check our website frequently to see recent changes, however, we will never
materially change our policies and practices to make them less protective of personal
information collected in the past without your prior consent.